NYDIRECT offers free shipping on all orders over $99.
Orders placed before 2:00 p.m. EST (Eastern Standard Time) ship out same day via FedEx Ground Monday - Saturday. Order placed after 2:00 p.m. EST ship out the next business day. Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
- During holidays, any orders normally processed will not go out until the next business day. We observe the following holidays: New Year's Day, Memorial Day, Independence Day, Thanksgiving, and Christmas Day.
Domestic orders under $99 are subject to our flat rate of $10.
Orders can be shipped anywhere within the continental United States, but cannot be shipped to a Post Office box.
All responsibility and risk of loss transfers to the buyer after a package is delivered. If "signature required" is not specifically requested, we are not responsible for packages reported lost or stolen that show “Delivered” by the delivering carrier.
When receiving merchandise via Common Carrier, inspect all boxes carefully. If a box is torn or damaged, open the box immediately and inspect the merchandise in front of the driver. If the merchandise is damaged, do not accept the merchandise. Sign the bill of lading “Refused due to damage”. We can replace the damaged merchandise at no charge or issue a full refund.
When receiving merchandise that was shipped via Common Carrier, you must inspect the merchandise for concealed damage or sign the bill of lading “Subject to Inspection”. If concealed damage is found after delivery, you must file a claim directly with the Carrier within 72 hours of receipt of merchandise. DO NOT DISCARD the damaged material. Once reported, the damaged material is the property of the carrier and they have 30 days to decide if they wish to inspect, pick-up or discard the material. Keep all original packaging material.
You have three (3) business days to report a shipping error upon receipt of merchandise.
- Contact us for a Return Goods Authorization (RGA).
- We will ship you the correct item at our expense.
- You will be billed for the new item. Upon receipt of the incorrect item, we will credit your account for the cost of the item.
Carefully check your merchandise against the packing list to insure that you received all of the items listed. If there are any shortages, you must notify us within 3 business days. We will promptly credit your account or ship the merchandise no charge at our expense.
An order may be cancelled or changed prior to processing for shipment, excluding Special Orders. Once an item has been processed for shipment, it is non-cancellable.
NYDIRECT has been committed to exceptional customer service for over 67 years. We understand that you may need to return an item for a variety of reason and have detailed our return polices below:
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- If purchased within the last 30 days (unless you are a PRO Member, you have 60 days from the date of purchase)
- If the item is unused and resalable condition
- If the item is in the original packaging
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Special order items
The item I received is damaged!
If the purchased product is faulty, reach out to us within 3 business days of the delivered date.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Who is responsible for the return freight?
The customer is responsible for the return freight (unless you are a PRO member). The return freight costs from the pre-paid return label will be deducted from your credit.
Are there any restocking fees?
All merchandise not returned in its originally packaging may be subject to minimum 10% restock fee unless the item is defective or shipped incorrectly.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email within 72 hours. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at firstname.lastname@example.org